Politica di rimborso

Refund & Return Policy

GetPairr provides a clear and straightforward process for order cancellations, returns, refunds, and warranty claims, with the goal of making the experience as simple and hassle-free as possible. Our manufacturer's limited warranty does not limit or affect any statutory consumer rights or warranties that may apply under the laws of your jurisdiction.

Vehicle Compatibility Notice: Vehicle compatibility is the customer's responsibility. We strongly recommend reviewing the applicable compatibility information and confirming compatibility before placing your order. Returns resulting from vehicle incompatibility are considered customer-initiated, non-quality-related returns.

 

Order Cancellation

You may cancel your order at any time before it has shipped. Cancellation fees depend on the status of your order:

To cancel an order, please contact our support team as soon as possible at support@getpairr.com and provide your order number.

Once an order has shipped, it can no longer be canceled. You may still request a return after delivery under our 30-Day Money-Back Guarantee, subject to the return conditions, return shipping responsibility, and applicable restocking fees described below.

 

30-Day Money-Back Guarantee

This return, refund, and warranty policy applies only to purchases made directly through online stores operated by GetPairr. Orders purchased from third-party retailers, distributors, marketplaces, or other sellers are subject to the return and warranty policies of the original seller.

This policy may vary depending on the country or region of purchase due to applicable legal requirements and other local considerations.

Products that have not been damaged by the customer may be eligible for return and refund within 30 days after delivery, subject to the conditions below.

Business or bulk orders containing 5 or more units of the same product may not be eligible for refund.

The refund process begins after the returned item has arrived at our designated warehouse and has been inspected.

To qualify for a return:

• The returned product must include all original accessories, cables, documentation, and other included components.
• The product must be returned with its original packaging.
• For non-quality-related returns, the buyer is responsible for return shipping costs.
• For confirmed quality-related returns, GetPairr will provide a prepaid return label where available. In regions where a prepaid return label cannot be provided, eligible return shipping costs may be reimbursed up to 15% of the order amount.
• Non-quality-related returns may be subject to the applicable restocking fee described below.
• Returns that do not meet the applicable return requirements may be refused.

A refund request under the 30-Day Money-Back Guarantee must be submitted within 30 days after delivery.

Once a valid return request has been submitted within the applicable return period, the request will remain eligible for processing for the longer of:

• the remaining period of the original 30-day return window; or
• 15 days from the date the return request was submitted.

After the applicable 30-day return period has expired, non-quality-related refund requests can no longer be processed. Quality-related issues may still be eligible for warranty support under the Limited Warranty described below.

For products not purchased directly through a GetPairr-operated online store, please contact the original seller or retailer for return and refund assistance.

 

Return Shipping

The buyer is responsible for return shipping costs in the following circumstances:

• Returning a product for any reason other than a confirmed product defect, including change of mind, no longer needing the product, ordering the wrong item, or vehicle incompatibility.
• Submitting a warranty claim after taking the product outside the original country or region of purchase.
• Accidental or incorrect orders placed by the buyer.
• Returning personal belongings or other items mistakenly sent to GetPairr.
• Returning a product claimed to be defective when GetPairr's quality inspection determines that the product is functioning normally.
• Costs associated with unauthorized returns made outside the approved return or warranty process.

When an item is returned using a prepaid shipping label provided by GetPairr for a confirmed quality-related defect, GetPairr is responsible for loss or damage that occurs during return transportation.

For non-quality-related returns arranged by the customer, the buyer is responsible for any loss or damage occurring during return transportation. GetPairr does not provide refunds for non-quality-related returns that are lost or damaged in transit.

 

Customer-Initiated Return Fees

For customer-initiated returns for non-quality-related reasons, including:

• Change of mind
• No longer needing the product
• Ordering the wrong item
• Vehicle incompatibility when compatibility was not confirmed before purchase

the following refund deductions may apply:

Applicable restocking fees and non-refundable original shipping charges will be deducted from the refund amount. Unless the return is caused by a confirmed product defect or an error by GetPairr, the original shipping cost is non-refundable.

For non-quality-related returns, the buyer is also responsible for the cost of returning the product to the designated return location. Return shipping costs are separate from any applicable restocking fee or original shipping deduction described above.

 

Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or if you receive the wrong item due to our error, please contact us as soon as possible so that we can evaluate the issue and provide an appropriate solution.

For confirmed manufacturing defects, product-related quality issues, shipping damage, or errors caused by GetPairr, we may provide an appropriate resolution in accordance with this policy, including replacement, repair, or refund where applicable.

 

How to Start a Return

To start a return, you must first submit a return request to our support team at: support@getpairr.com.

Please include the following information in your request:

• Your order number
• The email address used to place the order
• The reason for the return
• Relevant photos or videos if the request involves a product defect, damage, or other quality-related issue

Once your request has been reviewed and approved, our support team will provide the applicable return instructions, including where and how the item should be returned.

Items returned without submitting and receiving approval for a return request in advance will not be accepted.

Please do not ship any product back before receiving return instructions from our support team.

 

Limited Warranty

Products purchased directly through this official GetPairr store are covered by a limited warranty beginning on the original purchase date. Unless otherwise stated on the applicable product page or order documentation, the standard limited warranty period is 12 months.

The warranty begins on the original purchase date and is non-transferable.

GetPairr's manufacturer's limited warranty does not affect any statutory warranty rights or consumer protections that may apply under the laws of your jurisdiction.

 

Quality-Related Warranty Claims

Quality-related defects affecting products sold directly through this official GetPairr store may be covered under the applicable Limited Warranty beginning from the original purchase date.

The GetPairr Limited Warranty is limited to the country or region of original purchase. Warranty coverage may not apply if the product is taken, forwarded, or shipped outside the country or region in which it was originally purchased.

For an approved quality-related warranty claim, GetPairr may, at its discretion, provide one or more of the following solutions:

• Provide replacement parts
• Repair the product
• Replace the product with a refurbished unit, where available
• Provide a new replacement unit

Any replacement part or replacement unit remains subject to the remaining warranty period of the original product. Once a full refund has been issued, warranty coverage for the refunded product ends.

 

Proof of Purchase Required

Reasonable proof of purchase is required for all warranty claims. GetPairr reserves the right to conduct a reasonable investigation to determine the cause of any reported defect.

As part of the warranty claim process:

• The buyer must provide sufficient proof of purchase.
• GetPairr may document troubleshooting steps performed by the buyer.
• The serial number of the affected product and/or visible evidence describing the reported defect, including photos or videos, may be required.
• The product may need to be returned for quality inspection.

Acceptable proof of purchase may include:

• An order number from this official GetPairr store
• A sales invoice
• An order-detail receipt

Please note that more than one form of proof may be required to process a warranty claim.

Warranty claim validity: Once a valid warranty claim has been submitted, the claim will remain eligible for processing for the longer of:

• the remaining period of the original product warranty; or
• 30 days from the date the warranty claim was submitted.

Claims outside the applicable warranty claim period may no longer be accepted.

 

What Is Not Covered by the Limited Warranty

The Limited Warranty does not cover:

• Products without sufficient proof of purchase
• Products purchased from distributors, retailers, marketplaces, or other third-party sellers
• Products lost or stolen after delivery
• Products outside the applicable warranty period
• Non-quality-related issues reported more than 30 days after delivery
• Free gifts and samples
• Damage resulting from repairs performed by unauthorized third parties
• Damage caused by external sources
• Damage caused by misuse, including but not limited to drops, exposure to extreme temperatures, contact with water, improper installation, or improper operation
• Products purchased from unauthorized sellers or unlawful sources
• Normal wear and tear that does not affect product functionality, including scratches, fading, or cosmetic damage resulting from normal use
• Damage caused by unauthorized modifications or repairs
• Issues caused by third-party accessories or incompatible vehicle systems
• Damage caused by natural disasters, including floods, lightning, or similar events

 

Price Match Guarantee

If the price of the same product purchased directly from getpairr.com decreases within 30 days of the original purchase date, you may contact us at support@getpairr.com to request a refund of the price difference.

Each order is eligible for a maximum of one price adjustment. The Price Match Guarantee applies only to the same product purchased directly from getpairr.com.

 

Limitation of Liability

GetPairr is not responsible for:

• Loss of data resulting from the use of a GetPairr product
• Personal belongings or other items mistakenly returned or shipped to GetPairr
• Indirect, incidental, or consequential damages resulting from the use of, or inability to use, a GetPairr product

 

Contact Us

For order cancellation, return, refund, or warranty inquiries, please contact:

Email: support@getpairr.com
Phone: +1 (888) 564-7357
Business Hours: Mon-Fri 9AM - 5PM (PT)
Website: getpairr.com